Brandmode: Uniforming AustraliaBrandmode: Uniforming Australia
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frequently asked questions

Purchases
You may personally visit us at our Eastwood address or at your on-campus uniform shop.

Purchases of your school uniform can now also be made via our new online shopping facilities. Please contact brandmode to register and initiate your login details.

Or finally fax your requirements on our pricelist order form clearly stating the style, colour, size and number of products and freight or collection instructions.  

A full payment is required on placement of orders.


Online Purchases – Size Exchange
Brandmode understands that sometimes a customer will feel purchasing online may be a risky affair due to sizing. For these reasons and to give you ‘peace of mind’ we have introduced and easy exchange procedure. Simply fill out the EXCHANGE FORM below and include it with the parcel you are returning, with a copy of the tax invoice. Please call brandmode for an Authorisation Number to be noted on the parcel prior to sending.

Once the goods are received and processed, we will coordinate a second despatch as instructed from one of our three collection / delivery options (i.e. collection from your on-site school uniform store or our Eastwood retail store address or by using Australia Post delivery service for an additional $10.00 charge.)

Please Note:
For brandmode to be able to offer a size exchange, the goods must be returned within 7 days of purchase and must be in their original condition, unworn with all labels and packaging intact. We are unable to take responsibility for any loss or damage of goods in transit.


Payment
Payment accepted by cash or credit cards (Visa or MasterCard).

Sorry no layby, cheques,  American Express or Dinners Card.  All prices illustrated on our retail prices lists and on-line are inclusive of Goods and Services Tax (GST).


Credit Card payments On-Line
At all times brandmode practices safe e-commerce. To provide the most secure online payment on line we use PayPal, the web designed maximum security solution by DPS. They are certified with all major banks in Australia.

If you would like to order and pay for your goods online by Visa or MasterCard (via PayPal), please login and commence shopping following the required prompts.

A 2.5% administration fee will be added to the total amount payable (this is the exact processing fee that PayPal charges brandmode)


Delivery Service for On-Line purchases

Brandmode has researched extensively for a delivery method that protects your items during transport and is fast and reliable. We therefore chose Australia Post’s service for deliveries.

All orders received prior to 12pm will be despatched on the same day except for weekends and public holidays. The rate applicable to your order will be the flat rate of $10.00 including GST. Maximum shipment size for domestic parcels is 5kgs

Although Australia Post is an efficient service, mishaps cannot be excluded. Brandmode does not take responsibility for the loss or damage of items once they have left our warehouse. Alternative you may collect from the Eastwood address or your on-site  school shop. Details of your preferred collection option to be indicated on completion of purchases on-line.


Privacy
As a valued brandmode customer, we respect your privacy and guarantee that your personal details will not be disclosed, unless ordered by a court, law or statute. Under no circumstances will your information be sold.

To better understand our customers’ needs we will review the information provided when you order, and any other feedback you provide to us. We will use this information to improve our processes and product range to give you the best service possible.


Security
When purchasing from brandmode your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology.

128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our privacy policy, contact us at sales@brandmode.com.au


Care Instructions
The life of your clothes is affected by how well you care for them. If the garments are washed as indicated, they will last longer. Always wash dark colours separately and choose a detergent, which does not contain bleaching agents. Do not bleach or soak in detergents containing optical brighteners. This not only helps protect the environment but also is kinder to clothes. Turn dark-coloured garments inside out before putting them into the washing machine as this will reduce wear to the outside of the garment. Garments should not be tumble-dried. It should be noted that tumble-drying increases wear and shrinkage to the garments. Garments should be dried inside out in shade, as the sun will cause fading.

All of our garments bear clear, easy-to-follow washing instructions.


Gift Vouchers
Gift Vouchers are valid only at the brandmode retail outlet. They are not valid with any other promotion or discount offer. They are not redeemable for cash.
 

DOWNLOAD EXCHANGE FORM

 

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